![]() ![]() On the top-right corner, click on the Marketplace icon, and click Marketplace Apps. This means you need not install the Microsoft Teams app again in Freshdesk manually.Īll you have to do is install the Freshdesk app inside Microsoft Teams. If you sign up for a Freshdesk account from Microsoft Teams (from the apps section), the corresponding Microsoft Teams app inside Freshdesk will be automatically installed. ![]() Note: Make sure each agent in your team installs and adds the Freshdesk app inside Microsoft Teams. Once the Microsoft Teams app is installed within Freshdesk, go to Microsoft Teams and install the Freshdesk app (bot).
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